Carl Hammond
Member
Morning All
I just wanted to make you all aware of the details of my recent attempted tyre purchase from www.mytyres.co.uk who I can only say are an awful company with no customer service skills or interest in getting a good reputation.
I ordered some tyres from them early last week and also used their online functionality to book an appointment at my selected garage for fitting, I got confirmation of everything and the tyres were meant to be fitted today, however I called the garage to confirm everything yesterday to be told that no booking was placed and that they had received no tyres even from mytyres and recommended I call them.
I called Mytyres to be told the emails confirmation was wrong and that I need to call and book the appointment myself with the garage (but this was not the issues), the issue was that they still nearly 7 working days later have not even passed the details to the warehouse to dispatch the tyres and when I asked why I was told that they just hadn't.
Then to add to the issue I asked when these will be dispatched and was told as follows:
"The tyres will be dispatched soon, I can't tell you when but when they are we will let you know.."
I requested a call back with a real update later that day and was told I would receive one, but this was not the case, I had to call again myself and was then told they had no stock of the tyres I ordered and that they would be shipping them as soon as they receive stock...
I cancelled the ordered and got the money back (obviously) but would highly recommend that this company are avoided at all costs as their customer service is non existent, their stock is clearly not as shown both on the site and ebay (as the tyres I wanted are also being sold by them on ebay and it says they have hundreds of them, I only wanted two so how they can say this is unreal).
I just wanted to make you all aware of the details of my recent attempted tyre purchase from www.mytyres.co.uk who I can only say are an awful company with no customer service skills or interest in getting a good reputation.
I ordered some tyres from them early last week and also used their online functionality to book an appointment at my selected garage for fitting, I got confirmation of everything and the tyres were meant to be fitted today, however I called the garage to confirm everything yesterday to be told that no booking was placed and that they had received no tyres even from mytyres and recommended I call them.
I called Mytyres to be told the emails confirmation was wrong and that I need to call and book the appointment myself with the garage (but this was not the issues), the issue was that they still nearly 7 working days later have not even passed the details to the warehouse to dispatch the tyres and when I asked why I was told that they just hadn't.
Then to add to the issue I asked when these will be dispatched and was told as follows:
"The tyres will be dispatched soon, I can't tell you when but when they are we will let you know.."
I requested a call back with a real update later that day and was told I would receive one, but this was not the case, I had to call again myself and was then told they had no stock of the tyres I ordered and that they would be shipping them as soon as they receive stock...
I cancelled the ordered and got the money back (obviously) but would highly recommend that this company are avoided at all costs as their customer service is non existent, their stock is clearly not as shown both on the site and ebay (as the tyres I wanted are also being sold by them on ebay and it says they have hundreds of them, I only wanted two so how they can say this is unreal).
